The Government has agreed to offer relief on energy bills for millions of vulnerable customers in the latest emergency move to support the public through the Covid-19 crisis.
More than four million customers with pre-payment meters who may not be able to add credit can speak to their supplier about options to keep them connected, the Department for Business and Energy said.
This could include nominating a third party for credit top-ups, having a discretionary fund added to their credit, or being sent a pre-loaded top up card so that their supply is not interrupted.
三级成人视频The move will prioritise existing customers most in need, while also identifying those whose circumstances may have changed.
三级成人视频However, any energy customer in financial difficulty will also be supported by their supplier. The Department for Business and Energy said measures could include bill payments being reduced or paused "where necessary". Energy prices are already at a 10-year low.
三级成人视频Disconnection of credit meters will also be completely suspended.
三级成人视频Business secretary Alok Sharma said: "We recognise there will be many customers who will need additional support and reassurance, particularly those who are financially impacted or in vulnerable circumstances.
"Those most in need can rest assured that a secure supply of energy will continue to flow into their homes during this difficult time."
三级成人视频The measures will be implemented immediately by energy suppliers to alleviate pressure on households.
Audrey Gallacher, chief executive of Energy UK, said: "The energy industry has well-practised contingency plans三级成人视频 in order to ensure the delivery of services and is working closely with the Government on a daily basis to ensure there is no disruption to the generation and supply of energy to customers during these extraordinary circumstances."
三级成人视频“The sector is very conscious of the potential consequences for customers confined to their homes for prolonged periods, and in particular those customers in vulnerable circumstances or on prepayment meters who may need additional help."
三级成人视频The Energy Ombudsman welcomed the agreement between the Government and the energy industry.
Spokesman Ed Dodman said: "We welcome all efforts by the energy sector to support consumers – particularly those in vulnerable circumstances or who need extra support – during these unprecedented times."